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Return policy

Thank you for your purchase. You may return your non-perishable items to us for a refund or store credit. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked on the same day of delivery (you must make your return at the time of package room pick-up/delivery). All returned items must be in new and unused/unopened condition, with the original packaging of the item(s) intact. 

 

EXCEPTIONS

The following items cannot be returned:

  • Perishable

  • Used/Opened

  • On sale/discounted

We do not accept returns if the incarcerated individual:​

  • Is on "Loss of Package Privileges"

  • Has exceeded package limit/weight

  • Refuses package

  • Experiences a delay in the package room

  • Has Temporary Absence - out to court, in the hospital, or in transit to another facility

 

RETURN PROCESS

To return, you must include your proof of purchase, then mail your return to the following address: 

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Special Delivery

Attn: RETURNS

4 Marshall Rd, Ste 270

Wappingers Falls, NY 12590

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Please note you will be responsible for all return shipping costs. We strongly recommend that you use a trackable method to make your return.

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REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 5-7 business days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your original payment statement, depending on your company. We will notify you by email when your return has been processed.

*NOTE: A 15% restocking fee will be applied to all returns. 

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If you have any questions concerning our return policy, please contact us at contact@urspecialdelivery.com

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